Returns & Warranty
ALL PRICES ARE IN CANADIAN DOLLARS.
We accept the following forms of payment : Visa or Mastercard.
BOW RIVER TROUTFITTERS SHIPS EXCLUSIVELY WITHIN CANADA.
All orders can only be shipped to the billing address of your credit card. This is for your own protection.
Typically this address is your home address.
We ship by UPS and Canada Post . Each service is not available to all locations. During checkout you can choose from the available shipping methods.
DAMAGES / SHORTAGES
Although very infrequent, if you receive a damaged item or damaged package it must be reported to the shipping company immediately, and to Bow River Troutfitters immediately. This will allow us to remedy the problem for you by submitting a damages claim.
You must take clear photos of the product and packaging and email them to Bow River Troutfitters. You must keep all packaging materials, boxes, paper, bubble wrap etc.
If there is a problem with any of your products please contact us immediately.
If you need to return a product please call first to obtain a return authorization number (ROA). We will not accept any returns under any circumstances without an ROA.
After obtaining an ROA, your return must be shipping back securely packaged in a box labeled on the outside â€œCANADIAN PRODUCT RETURN â€“ ROA # ___â€. Return shipping costs are the responsibility of the customer.
All returned products will be charged a 20% restocking fee, and $5.00 - $10.00 reboxing fee when applicable. No exceptions. Shipping costs are not refundable under any circumstance.
THE FOLLOWING PRODUCTS ARE NOT RETURNABLE :
Bow River Troutfitters supports warranties offered by a productâ€™s manufacturer. Warranties never include reimbursement for labor time, damage to other components, travel time, or shipping cost.
Warranties are only valid to the original purchaser of the product, with original copy of the invoice supplied upon purchase.